Shipments & returns

Here are answers to your most frequently asked questions about delivery and returns.

Where can I get my order delivered?

We deliver to metropolitan USA, UK, France Belgium, Luxembourg, Switzerland, Germany, Ireland, and many other countries around the world. To find out if Skintifique can deliver our products in your country, do not hesitate to contact us.

Once you have validated your delivery address, you will see the rates and delivery times for the countries in which we deliver.

How do I find my tracking number?

We will email you your tracking number as soon as our warehouse validates and prepares your order. Didn't receive the email? Please contact us.

When will my order be sent?

Orders placed before 10 am will be prepared and shipped on the same day (except weekends and holidays). After 10 am, orders are processed and shipped the following day. They are then picked up by carriers during the day. When your package is picked up, you will receive an email notification with the tracking number. After that, all you need to do is make room at home for your new products.

How do I change the content of my order?

Unfortunately, we cannot add or remove one or more items to your order. If you wish to return one or more products after delivery, please contact us for instructions.

I got the delivery address wrong, what do I do?

Depending on the progress of your order, we may still be able to change your delivery address. If the warehouse has already processed the order, it will no longer be possible to modify it. Do not hesitate to contact us as soon as possible.

I got the e-mail wrong, what do I do?

If your email address is incorrect, please contact us directly to let us know.

I want to cancel my order, is that possible?

If your order has not yet been processed by our warehouse, we can cancel and refund it. In that case, contact us as soon as possible.

Please note that your order must have been placed within 14 days preceding your current request. The products must be returned intact and unopened, in their original packaging, also intact.

As a reminder, return shipping costs remain your responsibility. Depending on the carrier selected, here is the informative price list based on a 500g package for an order placed and delivered in France.

Mondial Relais: €4.40

Colissimo: €6.29

If the order has been sent to the warehouse, we will unfortunately no longer be able to cancel it. In this case, if you do not want to keep your items, you can return your products to us by contacting us directly.

I have a problem with the tracking of my order, who should I contact?

We’re really sorry! Sometimes the tracking number takes a little time to update. If the situation does not change or if your package is lost, contact us and we will help you as soon as possible.

Our 30-day money-back guarantee

What is the 30-day money-back guarantee

We want you to be able to test our skincare with a free mind. So either you are satisfied with your purchase, or you get your money back (excluding shipping fees).

The guarantee automatically applies for any shipping address in the continental USA, UK, metropolitan France and select other European countries.

Why does this guarantee exist?

No matter what we do, you will always hesitate to switch to new skincare products. And thats ok ! We know there is no scientific study or clinical trial good enough to fully ease your mind.

On the other hand, one thing is possible: we can guarantee your purchase is money well spent or you haven’t spent a penny!

How does the 30-day money-back guarantee work?

After buying one of our products on skintifique.me, use it for up to 30 days. It’s the necessary time for a full skin regeneration cycle, therefore the maximum time needed to determine if the product fits you.
If you are unsatisfied with the products after the 30 day trial, you can contact us directly. We will refund you immediately (excluding shipping fees)!